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Personal Alarms

Personal alarm

Help on hand 24 hours a day. Order online - Save £60*

Order here

Or call us to book a no obligation demonstration** 0800 011 3846^ 0800 011 3846^

Lines are open 8am-8pm Monday to Saturday
**Demonstration is not available if you order Self-Connect. The Age UK Personal Alarm Service is provided by PPP Taking Care Limited.

Please note that images may vary from actual product received due to product enhancement or change.

98% of calls answered on average within 60 seconds The response team helped more than 15,000 people in 2016 51,000 people currently use the Nationwide service

 

Buying this service supports Age UK’s charitable work.

A personal alarm for the elderly gives users the freedom to live independently in their own home. With the touch of a button worn around the wrist or neck, the user can call the 24-hour emergency response centre for help should they have an accident when alone. 

Being on my own I feel there is always someone near to help me if and when an accident happens.
Mrs Betts | 2017

Independence when you want it, help when you need it

At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

  • Order online and Self - Connect. Pay a one-off initial cost (£69), and then an ongoing fee (£3.64 per week) charged quarterly, which covers the 24 hour monitoring service, plus on-site maintenance service†.
  • Quick and easy to install.
  • Simply press the button on your lightweight pendant or wristband to connect to the emergency response centre – no numbers to remember.
  • Your call will be answered in seconds – 24 hours a day, 7 days a week.
  • The PPP Taking Care operator will automatically know who and where you are, and whether to inform your chosen contacts or the emergency services.
  • Works in the home and garden, typically up to 150m.

 

Initial  one - off cost

On going Quarterly Charge†

Your total first payment 

£69.00

(+£13.80 VAT)††

Price shown includes £60 discount when you connect yourself

£47.31

(+£9.46 VAT)††

That's only 52p per day excluding VAT

 

£116.31

(+£23.26 VAT)††

All prices include 24-hour monitoring, plus on-site maintenance service.
†Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.
††Many customers do not have to pay VAT for health reasons. If you need to pay VAT simply add the figures shown.
You will be exempt from VAT if you declare that you are chronically sick or disabled. Click here for more information about exemption from VAT. (PDF 141 KB)

 

Choose the best option for you and see below for full details:

Self-Connect option - Set up your personal alarm yourself following the easy to use guide. Save £60 if you choose the Self-Connect option

We-Connect option - PPP Taking Care send one of their sales advisors to set up your personal alarm in your own home

Self-Connect

Save £60 when you order the Self-Connect payment option and connect the unit yourself.

The Age UK Personal Alarm is easy to install

If you choose to Self-Connect, you will receive the Self-Connect install guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Personal Alarm Pendant

Self-Connect - Order Online Now

An initial fee of £69 plus £3.64 on-going weekly cost† (£47.31 paid quarterly) from PPP Taking Care. Price includes discount.

  • Connect the system yourself using the quick and easy step-by-step guide
  • Orders usually arrive within 2-3 working days
  • At home demonstration offer does not apply to Self-Connect customers.
  • Many of our customers do not have to pay VAT for health reasons.††

All prices include 24-hour monitoring, plus on-site maintenance. † Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.  †† You will be exempt from VAT if you declare that you are chronically sick or disabled. Click here for more information about exemption from VAT. (PDF 141 KB)

Personal alarm set up requirements

  • You will need a modern phone socket and a mains electricity socket which is near your phone.
  • You will need to choose one of the following keyholder options
  1. Two separate people to be your keyholders, who live within 15-20 minutes of your home and who can be contacted if you need help. They can be family members, friends or neighbours
  2. If you do not have two separate people, then the option of having one keyholder and a keysafe. Go to KeySafe for more information about the KeySafe.
  3. Should you have no keyholders available, please call for more information.

Let PPP Taking Care set up the alarm for you

If you do not want to connect the unit yourself, and choose the PPP Taking Care We-Connect payment option, then a no-obligation demonstration can be arranged for you.

If you would like a demonstration in your own home, PPP Taking Care can arrange that for you. There's no pressure and no hard sell so you don't have to worry. If you then decide it is right for you and want to become a customer, the installation can be completed in your home.

 We-Connect - No obligation demonstration in your own home!

Initial cost

Quarterly charge

We-Connect Option

£129.00

+ (£25.80 VAT)†† 

We-Connect Option

£47.31 †

+ (£9.46 VAT)††

All prices include 24-hour monitoring, plus on-site maintenance service.

† Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.
††Many of our customers do not have to pay VAT for health reasons. If you need to pay VAT simply add the figures shown.You will be exempt from VAT if you declare that you are chronically sick or disabled. Click here for more information about exemption from VAT. (PDF 441 KB)

 Prices from £129 for initial cost plus £3.64 on-going weekly cost† - product provided by PPP Taking Care Limited  Call 0800  011  3846^, Lines are open 8.00 am - 8.00pm, Monday to Saturday.

  • Installed by professional advisors  
  • Can usually be fitted within 5 working days
  • Demonstration is not available if you order Self-Connect option.
  • We-Connect option and demonstrations are not available in Scotland

I cannot fault your service at all. My alarm has enabled me to have peace of mind in my own home
Mrs Crute | 2018
The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you in your home.

For customers who live in Scotland, it is only possible to offer Self-Connect and regretfully there are no demonstrations available.

Personal alarm set up requirements

  • You will need a modern phone socket and a mains electricity socket which is near your phone.
  • You will need to choose one of the following keyholder options
  1. Two separate people to be your keyholders, who live within 15-20 minutes of your home and who can be contacted if you need help. They can be family members, friends or neighbours
  2. If you do not have two separate people, then the option of having one keyholder and a keysafe. Go to KeySafe for more information about the KeySafe.
  3. Should you have no keyholders available, please call for more information.

How it works

A personal alarm is a device that allows you to call for emergency help at the push of a button. Available in a wristband or pendant, the device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand. For those that are considering having a personal alarm installed, it is useful to know how the product works:

Step 1

If you find yourself in need of emergency aid, press the button on your pendant at any time 24/7. 

Step 2

Pressing your alarm will automatically dial through to the 24-hour emergency response centre. A quick response means help will be on it’s way as soon as possible. You’ll be able to speak to an operator through a two-way speech link on the base unit or operators will call your emergency contacts to get help to you.

Step 3

The help you need is on its way. Be it an ambulance or one of your emergency contacts, as soon as you make the call, the assistance you need will come to you. 

How to Self-Connect

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Self-Connect install guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.There are currently two models in the range and you will either have the "Reach Unit" made by Tynetech or the "Sara"unit made by Doro. Please scroll for instructions for both units.

Download the Easy-Connect self install guide - Reach personal alarm

How to install your "Reach" personal alarm

Please follow these 5 steps to install your personal alarm unit. You may also find it helpful to refer to the installation diagrams included in the Easy-Connect Self-Install guide.


Step 1

Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted). Plug the short telephone extension lead (marked with a yellow dot) into the Reach socket (marked with a Yellow square) and connect the existing telephone to it.


Personal alarms instructions - step 2Step 2

Connect the Telecom Lead (marked with a green dot) between the Reach socket (marked with a green square) and the telephone wall socket, or the broadband filter if fitted.

 


Personal alarms instructions - step 3Step 3

Connect the Power Lead (marked with a blue dot) between the Reach SUPPLY socket (marked with a blue square) and your mains electricity supply (240V AC mains supply).

 


Personal alarms instructions - step 4Step 4

Please secure any excess cables to avoid possible trip hazards. Choose the connector cover if the unit is being placed flat on the table. Or the stand if it is being placed an upright position. Route the leads through the cover or stand. Then fix either the cover or stand and secure with the single screw provided.

 


Step 5

Switch on the electrical supply. The indicator on the front of the alarm base unit will flash red, amber, green for 12 seconds while initialising. Once it remains green the alarm is ready to test.


Note: You will find full instructions on how to test your panic alarm in the Easy-Connect Guide.

Download the Easy-Connect self install guide (PDF 4.2 MB)

 

How to connect your "Sara" unit by Doro

Please follow the 8 steps below. 

Step 1

Disconnect your home telephone lead from the master telephone socket.

Doro Self Connect Step 1

Step 2

Connect your home telephone lead to the telephone socket on the alarm adapter.

Doro Self Connect Step 2

Step 3

Connect the telephone lead (green) to the socket on the alarm adapter.

Doro Self Connect Step 3

Step 4

Connect the alarm adapter to the master telephone socket. (If you have a broadband filter connected to the phone socket, connect the alarm adapter to this).

Doro Self Connect Step 4

 

Step 5

Connect the telephone lead to the TEL socket ( green) on the alarm unit.

Doro Self Connect Step 5Step 6

Connect the power lead (yellow) to the power socket on the alarm unit.

Doro Self Connect Step 6

Step 7

Turn the Off/On switch on the back of the alarm unit to ON. It will bleep and flash red once.

Step 8

Ensure the power socket is turned off before plugging in the power cable to the power socket, once plugged in turn the power socket on.

Doro Self Connect Step 7

 

The alarm button on the top of the alarm base unit will flash red once then remain solid red.

The power indicaor will flash green once then remain solid green. Once it remains green the alarm is ready for you to test and check your phone has a dialing tone.

 

Testing your alarm 
Once you have connected your Doro alarm, you will need to test it.


Step 1
Press the red button on the alarm unit, the alarm indicator will flash red and a call will be raised to the response centre. When the operator answers via the alarm unit, let them know where you've installed the alarm unit.


Step 2
After your previous call has been closed down by the operator, and the red alarm button is back to solid red, press your pendant button while standing in the room with the alarm unit.
When the operator answers, let them know you are testing your pendant in different parts of your home.
Please do a minimum of three range tests, one furthest away from the alarm, one from the kitchen and one from the garden.
Ensure one of the tests is carried out at low (preferably floor) level to make sure the cover is comprehensive.
Each time you press your pendant you will need to return to the alarm unit and speak to the operator who will confirm the test has been successful. Wait for the red alarm button to return to solid red before starting the next test.

Step 3
Once you have made your last pendant range test please let the operator know. The operator will then close the call and the red alarm button will then go back to solid red light.

Your personal alarm is now ready to use.

Please note that when carrying out a range test, if the pendant flashes green - red only, you are out of range of the alarm unit.

 

 

 


KeySafe

KeySafe Key Safe

A KeySafe can be fitted by one of PPP Taking Care advisors for a one-off price of £95. You will own the KeySafe outright. It is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house, or a wall in an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

 

  • Should you choose the Self-Connect option, this will cost you £95.00 and PPP Taking Care will install your KeySafe. Or if you want to install yourself the charge is £65.99 - please call 0800 011 3486. Lines are open 8am - 8pm Monday to Saturday.
  • Should you choose the We-Connect option, PPP Taking Care will charge £65.99 for the keysafe and include the cost for installing with the alarm unit. When you order the keysafe online, please select the keysafe option and We-Connect and PPP Taking Care will send you a refund of £29.01 after purchase. 

Police approved

PPP Taking Care advisors supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside  walls. To provide added reassurance, it also has a security rating making it as a strong as a domestic front door.

How a KeySafe works

  • Step 1 - Enter your code
  • Step 2 - Get the keys
  • Step 3 - Open the door

FAQ's

Below are answers to some typical questions about Age UK Personal Alarms.

Pendant on a wriststrapIf there is a problem with your personal alarm system for whatever reason the team will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call PPP Taking Care customer services if you have any queries on 01364 651 555.

Can I wear the pendant in the bathroom, bath and shower?
What happens if I press the pendant by accident?
How do I know when the battery in my pendant is running low?
What if I lose my emergency pendant?
Can I have more than 1 pendant per base unit?
Will my pendant interfere with a pacemaker?
Will any of the other equipment in my house affect the pendant working properly?
What happens if there is a power cut?
Could I use the Age UK Personal Alarm Service if I am deaf?
Do you keep any medical details to help emergency services?
I have moved house, who do I need to inform of my change of details?
I want to change the details of my key holders – how do I do this?
How secure is a KeySafe?
I do a lot of gardening – will the pendant still work outside the house?
I am planning to install broadband internet in my home – will this affect my alarm?
What should I do with the unit and pendant/s if I cancel the service and no longer require them?
What is a rental system and how does it work?

You can find further information in common myths about personal alarms, or you can call a PPP Taking Care advisor on 0800 011 3846 to discuss any concerns.

 

 Q: Can I wear the pendant in the bathroom, bath and shower?
A: Yes the pendant is water resistant but not fully waterproof, however customers are encouraged to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).
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Q: What happens if I press the pendant by accident?
A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact customers are asked to press the button at least once a month, to ensure that the system is working properly and to ensure they understand how it works.
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Q: How do I know when the battery in my pendant is running low?
A: When you call the emergency response centre for the monthly check, please ask them to check the battery level and if it is low you will be sent  a free replacement pendant.
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Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at a small additional cost.
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Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.
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Q: Will my pendant interfere with a pacemaker?
A: The pendant does not interfere with a pacemaker because it operates on a separate frequency.
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Q: Will any of the other equipment in my house affect the pendant working properly?
A: Other household equipment should not interfere with the functionality of the personal alarm system. If you are in any doubt please call the customer services team on 01364 651555.
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Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
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Q: Could I use the Age UK Personal Alarm Service if I am deaf?
A: If you are set up with "Type talk" or "Next Generation Text" then you can be contacted. Alternatively contact can be made with your chosen keyholders.
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 Q: Do you keep any medical details to help emergency services?
A: PPP Taking Care Limited keep some medical information on file, as well as details of your doctor, to assist the Emergency Services.
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Q: I have moved house, who do I need to inform of my change of details?
A: You need to tell PPP Taking Care your new address, telephone numbers and any change to keyholders. Please call the customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.
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Q: I want to change the details of my keyholders – how do I do this?
A: Contact the customer services team on 01364 651555 to advise the details you wish to change.
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Q: How secure is a KeySafe?
A: The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.
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Q: I do a lot of gardening – will the pendant still work outside the house?
A: The pendant has a typical range of 150 metres from the base unit and should be worn outside the house in the garden.
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Q: I am planning to install broadband internet in my home - will this affect my alarm?
A: If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If the test call fails you should contact customer services on 01364 651555 who will assist you in resolving the issue.
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Q: What should I do with the unit and pendant/s if I cancel the service and no longer require them?
A: Please call 01364 651555 and tell customer services that you no longer require the service. Packaging will be sent to you and a courier will pick up up the base unit and pendant/s from you. If you cancel within 14 days any monies paid will be credited back to you.
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Q: What is a service agreement and how does it work?
A: The PPP Taking Care service agreement includes the provision of the alarm unit and pendant so you can access the 24 hour personal alarm service.You pay the initial upfront one off cost and then the ongoing weekly monitoring & maintenance service which is billed quarterly.
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Contact

How to get in contact.

  1. You can order onlinePersonal Alarms Operator
  2. You can book a demonstration  with PPP Taking Care in your home with the We Connect option, or call 0800 011 3846^. Lines are open 8.00am - 8.00pm, Monday to Saturday
  3. You can request a brochure
  4. If you are already a customer and have any queries about the service, please call PPP Taking Care customer services on 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Friday
  5. PPP Taking Care can call you back and answer your questions
  6. Contact by email if you have any questions or to make an enquiry

What happens after I become a customer?

Once the personal alarm system is set up, you can get on with living your life independently.

The Age UK Personal alarm system is easy to use and low maintenance. We hope you never have to use it for real, but rest assured that PPP Taking Care are ready to respond 24 hours a day, 365 days a year if you ever need it.

If you need assistance, our priority is getting you help as fast as possible. Simply press your pendant and the PPP Taking Care dedicated team will assess the situation and get you the help you need quickly.

There are a few tasks we ask you to undertake to ensure the service runs smoothly for you.

Every month:
Please test call once a month - try testing the alarm on the day of the month that matches your birthday. Customers say they find that easy to remember. All you do is:

1. Press the button on your pendant or help button on the unit just once and wait to be connected.
2. A PPP Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
3. PPP Taking Care will test your alarm, make sure the signal is strong and check all is working as it should.Testing Doro Alarm

Keyholders
1) It is a good idea to have a chat with your keyholders about anything they may need to know about you or your house, e.g. if you have a dog or a particular medical condition.
2) If you want to add addtional keyholders please contact PPP Taking Care.
3) Keep in touch with PPP Taking Care and let them know of any changes to your health.
4) If there are any faults with your pendant, wristband or unit then urgent faults will be fixed within 48 hours.

Collecting ongoing payments
Every three months PPP Taking Care will collect your quarterly payment, which covers the ongoing service charge. You may find it easier to sign up for direct debit payments.

Recommend a friend
Why not tell your friends about Age UK Personal Alarms and the comfort and reassurance that it gives you? Simply fill out the leaflet in your welcome pack and your friend will be sent a free brohure or they can arrange a no-obligatin demonstration if they prefer. If they register for the service, Age UK Personal Alarms will send you a £20 M&S gift card as a thank you. You can recommend as many times as you like. Either complete and return the coupon within the recommend a friend leaflet, or call 0800 012 1436. Terms and conditions apply. 

Tips
1. Wear the alarm 24 hours a day.
2. When you lock your doors, remember not to leave your key in the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
3. Be sure to test your alarm after a power cut or if your electricity has been turned off for any reason. 
4. Let PPP Taking Care know if there are any access issues or instructions to let others know the location of your home.
5. Contact PPP Taking Care if you are going away and always leave the alarm system plugged in and switched on while you're not at home.
6. Don't worry if you press your button by mistake. The operator will be glad to know that you're ok and that your alrm unit is working correctly.

Doro alarm lady gardening

Save £60 when you order Self-Connect option*

Order online

Or call 0800 011 3846 0800 011 3846

Lines are open 8am-8pm Monday to Saturday

Call us to book a no obligation demonstration** or

Request a brochure

Lines are open 8am-8pm Monday to Saturday 0800 011 3846^ 0800 011 3846^

 

*£60 saving when you choose the Self-Connect option. Order online or call 0800 011 3846.

**Demonstration is not available if you order Self-Connect option.

^ If you call the 0800 number you will be dealing with PPP Taking Care Limited

^^ Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit.

Personal Alarms are provided by Aid-Call Limited, which is authorised and regulated by the Financial Conduct

Age UK Personal Alarms are provided by PPP Taking Care Limited and brought to you by Age UK Trading CIC 

PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.

PPP Taking Care Limited works in association with Age UK Trading CIC, a commercial arm of Age UK (a charity registered in England and Wales number 1128267). Age UK Trading CIC is a community interest company registered in England and Wales number 01102972. Registered office address:Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Age UK Trading CIC donates its net profits to Age UK.

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