Complaints

Age UK Wandsworth aims to provide high quality services which are best suited for older people and their carers. However, we recognize that sometimes things can go wrong. We do need to know when this happens so we can learn from our mistakes and try and improve our services.

I wish to make a complaint, what do I do?
Most problems can be settled quickly and simply by talking them over with a member of staff. Please contact a member of staff, either by telephone, in writing or in person at Age UK Wandsworth offices. If you do not know the name of a member of staff, please direct your complaint to the Chief Executive.

For details of how to contact us click here

The member of staff will listen to what you have to say. If they are unable to resolve the matter they will let you know who they are referring your complaint to. This could be the member of staff responsible for the service, their line manager or the Chief Executive. If this does not work, then the member of staff will refer the matter for investigation.

To see our full complaints procedure click here