Consultation responses and submissions

We believe that everybody should be able to play a full role in our communities, whether this is through work, volunteering or civil action, helped by age-friendly neighbourhoods, good transport links and digital technology that meets our needs.

2023

Consultation response: Proposals to close ticket offices, Transport Focus and London TravelWatch, July 2023

Consultation response: Age UK's evidence to the Communications and Digital Committee's inquiry into digital exclusion and the cost of living, March 2023

2021

Consultation response: Making flexible working the default, Department for Business, Energy, and Industrial Strategy

Consultation response: Census Outputs, Office for National Statistics

Consultation response: Inclusive data, UK Statistics Authority

2020

Age UK evidence to the House of Lords COVID-19 Committee

BEIS: Carers Leave, August.pdf

2019

Education Select Committee - Adult Skills and Lifelong Learning Inquiry Submission, August (PDF, 267 KB)

2018

Age UK's submission to the House of Lords Select Committee on Intergenerational Fairness, September

Lords Select Committee on the Rural Economy Call for Evidence Response, September

Department for Digital, Cultural, Media and Sport, Office of Civil Society: Loneliness Call for Evidence, July (138 KB)

Department for Digital, Cultural, Media and Sport: Civil Society Strategy, May (670 KB)

Department for Transport permits for road passenger transport, April (549 KB)

Department for Transport Blue Badge scheme accessibility, March (283 KB)

Citizens Advice 2018-19 workplan, February (221 KB)

2017

Department for Transport accessibility action plan, November (336 KB)

Improving Lives: the work, health and disability Green Paper, February (305 KB)

Bus Services Bill, March (226 KB)

2016

Work and Pensions Committee: Inquiry into intergenerational fairness, February (336 KB)

Environment, Food and Rural Affairs Committee: Inquiry into future flood prevention, March (236 KB)

Ofcom: Designing the broadband universal service obligation, June (257 KB)

Post Office: Network Consultation, December (331 KB)

2015

Environment Agency: Draft flood risk management plans, January (313 KB)

Work and Pensions Select Committee: Welfare to work inquiry, August (456 KB)

Culture, Media and Sport Committee: inquiry into establishing connectivity, September (262 KB)

We're looking at how wider public services and society at large ensure that everyone is able to stay as independent as possible within their community.

2022

Consultation response: Changes to the Mental Capacity Act 2005 Code of Practice and implementation of the Liberty Protection Safeguards, Ministry of Justice

2021

Consultation response: Self-funders in care homes, Office for National Statistics

2019

Age UK response to NICE: Carers - Provision of support for Carers, November

Consultation response: Decade of healthy ageing, World Health Organization

Justice Committee - Ageing Prison Population Inquiry Submission, October

2018

Competition and Markets Authority: care homes for the elderly - draft consumer law advice, July (379KB).pdf

NICE Quality Standard Engagement Exercise: People's experience using adult social care services (263 KB)

Competition and Markets Authority: care home for the elderly - draft consumer law advice on the charging of fees after death, July (368 KB)

Joint Committee Enquiry: long term funding of adult social care, March (235 KB)

Competition and Markets Authority: care homes for the elderly charging fees after death, January (312 KB)

Skills for Care: Adult Social Care Workforce, April (294 KB)

Health Committee and Communities and Local Government Committee: Long-term funding of adult social care, March (236 KB)

2017

Competition and Markets Authority: Care homes market study, January (343 KB)

Care Quality Commission and NHS Improvement: Use of resources and well-led assessments, February (345 KB)

Care Quality Commission: Next phase of regulation, February (292 KB)

NICE: Intermediate care and reablement, May (333 KB)

NICE: Provision support adult carers, May (308 KB)

Competition and Markets Authority: Care homes market study update, July (219 KB)

Care Quality Commission: Next phase of regulation (2), August (537 KB)

2016

Department of Health: Carers Strategy, July (541 KB)

2015

Department of Health: Capped cost care funding system, March (239 KB)

Department of Health: Capped cost care funding system - older voices, March (218 KB)

We seek to raise awareness of diversity among the older population, promote equality and ensure everyone’s human rights are respected.

2022

Consultation response: Reforming ethnicity facts and figures Equality Hub, Cabinet Office

Consultation response: Standards of ethnicity data for Race Disparity Unit, Cabinet Office

Consultation response: Human Rights Act reform - A Modern Bill of Rights, Ministry of Justice

2021

Age UK response to Ministry of Justice Modernising Lasting Power of Attorney

Age UK response to the Law Commission consultation on hate crime

2020

Ethnic disparities and inequality in the UK: call for evidence

Age UK submission to the Joint Committee on Human Rights (JCHR) - Covid-19 and human rights response 

2019

Age UK response to the UN Call for submissions for the eleventh session of the Open-Ended Working Group on Ageing, October

Home Office Preparations for Brexit Inquiry Age UK, August

Equality and Human Rights Strategic Plan 2019-22, January

2018

Age UK submission to CAT review, November

Age UK's response to the Women and Equalities Committee enquiry to enforcing the Equality Act: the law and the role of the EHRC, October

Age UK response to UN Spec Rapporteur on poverty, September

Age UK response to the 20 years of the Human Rights Act inquiry, September

Age UK comments on proposed EU settlement scheme

Response to the Mental Health Tribunal Consultation, June (207 KB)

United Nations Open-Ended Working Group on Ageing, March (466 KB)

2017

Women and Equalities Select Committee: Older workers, November (369 KB)

2016

Joint Committee on Human Rights: Business and Human Rights, June (209 KB)

Home Affairs Select Committee: Inquiry into Hate Crime and its violent consequences, August (276 KB)

United Nations Universal Periodic Review of the United Kingdom (3rd Cycle), September (282 KB)

2015

Women and Equalities Select Committee: Transgender Equality Inquiry, August (108 KB) 

Mental Capacity and Deprivation of Liberty, November (126 KB)

We're working to see more and more of us living well in later life, with access to high quality health and care services when we need them.

2021

Age UK's response to Women's Health Strategy

2020

Department for Health and Social Care  Coronavirus: Lessons Learnt Nov 2020

Age UK's response to the Commission on Alcohol Harm: An Inquiry into the Effects of Alcohol on Society, February (PDF 814 KB)

 2019

Age UK response to Advancing our health: prevention in the 2020s

Age UK response to House of Lords Science and Technology Committee consultation on ageing well, September

Age UK response to NICE provision of support for carers guidance consultation, September

Age UK Evidence to the Health and Social Care Committee on budget and the NHS Long-Term Plan, August

WHO consultation response

2018

NICE guideline: Decision making and mental capacity (158 KB)

Labour Policy Panel: tackling health inequalities, June (247 KB)

2017

NICE quality standard: Multimorbidity, February (323 KB)

2016

NHS England: the CCG Improvement and Assessment Framework, February (195 KB)

NICE: Mental wellbeing quality standard proforma, March (242 KB)

NHS: Updating the Constitution, March (297 KB)

NICE: Multimorbidity clinical assessment and management, May (184 KB)

NICE quality standard: Mental wellbeing and independence for older people, July (264 KB)

NICE quality standard: Falls prevention in older people, August (262 KB)

Home Office and Department for Education: Reporting and acting on child abuse and neglect, October (447 KB)

NICE guideline: Managing medicines, November (323 KB)

2015

Cabinet Office: A Public Service Ombudsman, June (276 KB)

NHS: Freedom to Speak Up Review, June (270 KB)

NICE guideline: Older people’s independence and mental wellbeing, July (357 KB)

NICE guideline: Supporting people with dementia and their carers in health and social care, August (289 KB)

NICE guideline: Care of the Dying Adult, September (176 KB)

APPG on Dementia: inquiry into dementia and co-morbidities, October (316 KB)

APPG on Primary Care and Public Health: Delivering the Five Year Forward View, October (357 KB)

Public Health England: Refreshing the Public Health Outcomes Framework, October (262 KB)

NHS England: Setting the mandate for 2016 to 2017, November (230 KB)

We cover state and private pensions, welfare benefits, poverty and financial disadvantage, banking and financial services.

2024

Consultation response: Advice and Guidance Boundary Review, Financial Conduct Authority, March 2024

Consultation Response: Access to cash, Financial Conduct Authority, February 2024

Consultation Response: Lifetime Provider call for evidence, Department of Work and Pensions, January 2024

2023

Consultation Response: Ban on cold calling for consumer financial services and products, HM Treasury

Letter to the Payment Systems Regulator: APP Reimbursement Requirement implementation

Consultation response: APP Fraud – Excess and Maximum Reimbursement Level for Faster Payments and CHAPS, Payment Systems Operator (PSR)

Consultation response: APP Fraud – The consumer standard of caution, Payment Systems Operator (PSR)

Consultation response: Helping savers understand their pension choices, Department for Work and Pensions

Consultation response: Faster Payments APP scam reimbursement rules and operator monitoring, Payment Systems Operator (PSR)

Call for Views: Onilne Fraud Charter, The Home Office

Call for Views: First Review of Specific Direction 12 (LINK) – The Payment Systems Regulator (PSR)

Consultation response: CP22/5 Revised approach to Authorised push payment (APP) scams Measure 1, Metric C process – The Payment Systems Regulator

Consultation response: Department for Work and Pensions – Value for Money in pensions

2022

Consultation response: CP22/4 Authorised push payment (APP) scams – Requiring reimbursement, The Payment Systems Regulator

Consultation response: Helping Savers understand their pension choices, Department for Work and Pensions

Consultation response: Branch and ATM closures or conversions: Updated Guidance for Firms, Financial Conduct Authority

Work and Pensions Committee: The Cost of Living

Work and Pensions Committee: Five years on from the Pension Freedoms, part 3, Saving for Later Life

Consultation response: State Pension Age, Baroness Neville-Rolfe’s independent review of State Pension Age

2021

Consultation response: Access to Cash, HM Treasury

Consultation response: CP21/3 Authorised push payment scams – call for views, Payment Systems Regulator

Consultation response: CP21/13 A new Consumer Duty, Financial Conduct Authority

Consultation Response: Age UK’s response to shaping future support: the health and disability green paper

Work & Pensions Committee: Five years on from the pension freedoms - part 2, Accessing Savings, May

FCA, CP21-11: The stronger nudge to pensions guidance, June

DWP: Permitted charges within Defined Contribution schemes, July

DWP: The stronger nudge to pensions guidance, September

2020

Consultation response: GC20/3 Guidance for firms on the fair treatment of vulnerable customers, Financial Conduct Authority

Work & Pensions Committee: Five years on from the pension freedoms - part 1, Pension Scams, September

Age UK's submission to the House of Lords Economic Affairs Inquiry: The Economics of Universal Credit, February (PDF 368 KB)

Briefing: 2020 Budget, March (PDF 415 KB

Age UK Budget submission, February (PDF 676 KB)

Everyday Finances: What consumers need in a changing world of banking and payments, January (PDF 975 KB)

2019

Age UK response to Simpler annual benefit statements DWP, December (PDF 500 KB)

Open Banking: Revised Roadmap Consultation, December

Age UK response to FCA GC19/3: Guidance for firms on the fair treatment of vulnerable customers, October

Age UK response to FCA CP19-23 - signposting to travel insurance for consumers with medical conditions, September (PDF 333KB)

Regulation of pre-paid funeral plans: Age UK response to HM Treasury consultation (PDF 145 KB)

Financial Conduct Authority CP19 – Independent Governance Committee: extention of remit, July (309 KB)

Age UK Discussion Paper - Fixing the freedoms – helping smaller savers get the most out of the pension reforms, June (597 KB)

Age UK's response to Investment Pathways – Financial Conduct Authority, April (317 KB)

Age UK's response to Investment Innovation and Future Consolidation consultation, April (321KB)

Age UK's response to the BBC public consultation – Age-related TV licence policy, February (319KB)

Age UK's response to Pensions dashboards: working together for the consumer, January (299KB)

Age UK response to DWP's consultation for creating a framework for Collective Defined Contribution (CDC) pensions, January

2018

Age UK response to APP Fraud Contingent Reimbursement draft code consultation, November 

Age UK response to FCA Duty of Care, November

Age UK response to FCA Price Discrimination in Cash Savings Market, October (259 KB)

Age UK response to CMA loyalty penalty super-complaint calls for views, October

Age UK response to the Consumer Green Paper, July

Age UK response to Retirement Outcomes Review: proposed changes to our rules and guidance, September

Age UK response to the HM Treasury prepaid funeral plans consultation

Statement of Scope - Competition and Markets Authority: Funerals Market Study, June (186 KB)

HM Treasury: Cash and digital payments in the new economy, June (234KB)

Money Advice Service: Business plan response, February (258 KB)

Financial Conduct Authority: Future Mission, February (442 KB)

Banking Standards Board consumer framework, January (439KB)

2017

Work and Pensions Committee: Employment Support for Carers, December (371 KB)

Intergenerational Fairness Commission: Policy Solution, December (432 KB)

Law Commission: Making a will, November (346 KB)

Financial Conduct Authority: Future Mission, January (PDF 332 KB)

Financial Conduct Authority: Handbook changes to reflect the introduction of the Lifetime ISA, January (279 KB)

Financial Conduct Authority: Implementing information prompts in the annuity market, February (328 KB)

Department for Work and Pensions: Review of automatic enrolment, March (335 KB)

Competition and Markets Authority: Market study into digital comparison tools, May (361 KB)

Department for Work and Pensions: Reforms to the Social Fund’s Funeral Expenses Payments scheme, August (255 KB)

Financial Conduct Authority: Advising on pension transfers, September (220 KB)

Financial Conduct Authority: Retirement Outcomes Review, September (332 KB)

Work and Pensions Committee: Pension freedoms inquiry, October (270 KB)

2016

Financial Conduct Authority: Pension reforms, January (295 KB)

Work and Pensions Committee: Inquiry on intergenerational fairness, February (336 KB)

Social Security Advisory Committee: changes to benefit rules for temporary absence from Great Britain, February (292 KB)

Financial Conduct Authority: Ageing population and financial services, April (433 KB)

Government: Pensions automatic enrolment, Lifetime ISA, April (321 KB)

Financial Conduct Authority: Secondary annuity market, June (404 KB)

Government: Public financial guidance review, June (412 KB)

Payments Strategy Forum: Being responsive to user needs, September (474 KB)

DCLG: Self-sufficient local government, September (772 KB)

Financial Conduct Authority: Retirement outcome review, September (279 KB)

NEST Evolving for the future, October (112 KB)

Ministry of Justice: Assisted digital strategy, online conviction and statutory fines, November (318 KB)

Independent Review of the State Pension age, December (754 KB)

2015

Financial Conduct Authority: Cash savings market study, January (111 KB)

Payments Systems Regulator: Proposed regulatory framework, January (303 KB)

Independent Review of Retirement Income, February (160 KB)

Financial Conduct Authority: Access to financial services, April (293 KB)

Government: Creating secondary annuity market, June (318 KB)

Work and Pensions Committee: Inquiry on pension freedom guidance and advice, August (396 KB)

Work and Pensions Committee: Inquiry on benefit delivery, September (265 KB)

HM Treasury: Pensions tax relief, September (407 KB)

Work and Pensions Committee: Inquiry into Understanding the new State Pension, November (546 KB)

HM Treasury: Financial Advice Market Review, December (753 KB)

HM Treasury: Public Financial Guidance, December (561 KB)

We're working to ensure that everyone can live in accessible, warm and energy-efficient housing, free from scams and crime.

2024

Call for input: Standing charge reform, Ofgem

Consultation response: Follow-up proposals for levelling differential payment costs, Ofgem

2023

Consultation response: Strengthening the economic regulation of the energy, water and telecoms sectors, Department for Business and Trade

Consultation response: Ofwat's draft vulnerability guidance, Ofwat

Select Committee submission: Preparing for the winter, Energy Security and Net Zero Committee

Call for Evidence: Towards a more innovative energy retail market, Department for Energy Security and Net Zero

Consultation response: Levelling differential payment costs, Ofgem

Review submission: Review of Criterion C of the Decent Homes Standard, Department of Levelling up, Housing and Communities

Call for Evidence response: Domestic consumers with non-domestic energy contracts, Department for Energy Security and Net Zero (DESNZ)

Consultation response: Non-domestic energy market review, Ofgem

Consultation response: Consumer standards statutory consultation, Ofgem

Consultation response: Involuntary prepayment meter installations, Ofgem

Consultation response: a framework for consumer standards and policy options to address priority customer service issues, Ofgem

Consultation response: Strengthening Financial Resilience, Ofgem (Second stage)

Call for input response: the Non-Domestic gas and electricity market, Ofgem

Consultation response: Future of Energy Bills Consultation, Social Market Foundation

2022

Inquiry submission: Reforming the Private Rented Sector, Department of Levelling up, Housing and Communities

Consultation response: A Decent Homes Standard in the Private Rented Sector, Department of Levelling up, Housing and Communities

Consultation response: Strengthening Financial Resilience, Ofgem

Consultation response: Energy Company Obligation ECO+: 2023 – 2026, Department for Business, Energy & Industrial Strategy

Consultation response: Energy Bills Support Scheme - supplementary response to the Additional Funding scheme, Department for Business, Energy & Industrial Strategy

Consultation response: Review of Electricity Market Arrangements, Department for Business, Energy & Industrial Strategy

Consultation response: Supplementary response to technical proposals for the Energy Bills Support Scheme, Department for Business, Energy & Industrial Strategy

Consultation response: Price cap – statutory consultation on changes to wholesale methodology, Ofgem

Consultation response: Technical proposals for the Energy Bills Support Scheme, Department for Business, Energy & Industrial Strategy

Consultation response: Social housing for victims of domestic abuse, Department of Levelling Up

Consultation response: Consultation on Medium Term Changes to the Price Cap Methodology, Ofgem

Call for input response: Adapting the price cap methodology for resilience in volatile markets, Ofgem

Consultation response: Statutory consultation on potential short-term interventions to address risks to consumers from market volatility, Ofgem

Consultation response: Phasing out the installation of fossil fuel heating in homes off the gas grid, Department for Business, Energy & Industrial Strategy

2021

Consultation response: Consultation on the process for updating the Default Tariff Cap methodology and setting maximum charges, Ofgem

Consultation response: Consultation on the potential impact of increased wholesale volatility on the Default Tariff Cap, Ofgem

Consultation response: Opt-in switching and testing opt-out switching, Department for Business, Energy & Industrial Strategy

Energy Company Obligation (ECO4): Maintaining Energy Efficiency Support from 2022

Warm Home Discount: Better Targeted Support from 2022

Raising accessibility standards for new homes

2020

Consultation response: Raising accessibility standards for new homes, Ministry of Housing, Communities and Local Government

Consultation response: Improving the energy performance of privately rented homes, Department for Business, Energy, and Industrial Strategy

Consultation response: Warm Home Discount Scheme 2021 to 2022, Department for Business, Energy, and Industrial Strategy

Consultation response: Self-disconnection and self-rationing final proposals, Ofgem

2019

Age UK response to the Ministry of Housing, Communities and Local Government consultation on reform of private renting, October

Age UK response to Fuel Poverty Strategy for England consultation, September

Age UK submission to the MHCLG committee inquiry, September

Age UK response to Ofgem Draft Consumer Vulnerability Strategy, June

Age UK response to the inquiry on Building Better, Building Beautiful Commission, June

Modern methods of Construction: Submission to Inquiry, February

2018

Age UK response to APP Fraud Contingent Reimbursement draft code consultation, November

Age UK response to Social Housing Green Paper, November

Age UK response to APPG inquiry into fraud, scams and vulnerability, October

Age UK's submission to the House of Lords Select Committee on Intergenerational Fairness, September

Age UK response to Ofwat GSS consultation, September

Age UK response to proposed pensions cold call ban

Age UK response on longer tenancies in the private rented sector

Submission to the Commission for Customers in Vulnerable Circumstances, May (397 KB)

Ministry of Housing, Communities and Local Government: National Planning Policy Framework, May (355 KB)

Response to BEIS consultation on the Warm Home Discount Scheme 2018-19, April (293 KB)

Ministry of Housing, Communities and Local Government: Strengthening consumer redress in the housing market, April (218 KB)

BEIS: Consultation on data sharing regulation for a safeguard energy tariff, February (191 KB)

Ofgem: Age UK's response to Draft Forward Work Programme 2018-2019, February (207 KB)

Ofgem: Consultation on providing financial protection to more vulnerable consumers, January (231 KB)

Payment Systems Regulator: Consultation on authorised push payment scams, January (373 KB)

2017

Ofgem: Financial protections for vulnerable consumers (241 KB)

HM Treasury and DWP: Pension scams, February (325 KB)

Ofgem: Standards of Conduct for suppliers in the retail energy market, March (1161 KB)

Ofgem: Default tariffs for domestic customers, September (1129 KB)

2016

Local Government Association: Housing commission, February (470 KB)

Ofgem: Final proposals from the Priority Services Register review, February (218 KB)

Competition and Markets Authority: Energy market investigation, April (271 KB)

Department of Energy & Climate Change: Warm Home Discount Scheme, May (250 KB)

Department for Business Innovation & Skills: Improving the consumer landscape and quicker switching, June (404 KB)

Ofcom: Designing the broadband universal service obligation, June (257 KB)

Ofgem: Priority Services Register review, July (220 KB)

Ofwat: Introducing competition to residential customers, August (265 KB)

2015

Energy and Climate Change Committee: Inquiry into home energy efficiency and demand reduction, October (270 KB)

Department for Business, Innovation & Skills: Switching principles, December (296 KB)