
What different types of meter can I get?
Information on smart meters and prepayment meters.
If you're having a problem with your energy company, you have the right to complain.
If something goes wrong or you feel like you’ve been treated unfairly by your energy supplier, you can complain. This could include:
For complaints about power cuts or connection problems, you should contact your distribution network operator.
You pay your gas and electricity bills to your energy supplier, and your distribution network operator is the company in charge of the supply to your area. Contact the Energy Networks Association to find out who your network operator is.
Don't stop paying your bills while your complaint is resolved. You can ask for the disputed part of the bill to be put on hold instead.
You may be making the complaint in stressful or emotional circumstances. Keep your tone of voice or written correspondence polite and professional. You should include:
Decide what you would like to happen as a result of your complaint, send supporting documentary evidence and list it in your email or letter.
Keep an accurate record of any conversations you've had with the company, including dates, times and the names of the people you speak to. Keep a record of any calls, emails, letters or receipts. If you have to send anything off always send photocopies – keep hold of the originals.
Information on smart meters and prepayment meters.
You've probably noticed your energy bills going up. But it's important to know why this is happening and what you can...
We share nine practical tips to older people keep financial woes at bay during the winter months.
Switching energy suppliers could save you a lot of money. Read our tips on getting a better deal.
Learn how much you could save on your energy bills.
Alasdair Roxburgh from Friends of the Earth shares 8 practical ways we can reduce our carbon footprint.