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Staying safe

Stay at home

The Government has asked everyone in the UK to stay at home. This means even people who may not be at a high risk should only leave the house for limited reasons. These measures are to help prevent the spread of the virus, and protect the most vulnerable.

Being asked to stay at home can be more worrying for some than others. But we are here to help.


I'm worried about being scammed. What can I do?

Lots of people are offering to help and support to anyone in their communities who are staying at home. Although the majority of people offering help are genuine and do so for good reasons, sadly, there may be some who try to take advantage of this situation for their own gains. 

If someone you don't know offers you help, try to find out more about them. You don't need to accept an offer from someone who turns up on your doorstep. Ask where they live and how you can contact them before you decide you need help.

  • Don't feel pressured to accept help from a stranger.
  • Don't hand over money to someone you don’t know who is offering to help you. Offers of help for most things should be free of charge.
  • If someone offers to do your shopping, ask for a receipt so you can pay them to cover the cost of the items. 
  • If someone claims to be from a recognised organisation, don't be afraid to ask to see proof or check with the organisation itself.

We have more information on how to spot and avoid scams 


What can I do if someone I live with becomes abusive?

Domestic abuse is any form of abuse committed by a partner, former partner or family member (this includes harming older parents).

People often think of domestic abuse affecting younger people, but any person, any age, any gender can experience it.

Living in close proximity with someone for a prolonged period can potentially worsen any existing issues. If you are self-isolating and live with someone who you feel at risk from, seeking help may be difficult especially if you're reliant on them for help.

If this happens there are people you can speak to and there is help available. You can get support and advice from:

  • Call the Age UK Advice Line (8am –7pm 7 days a week) 0800 678 1174 contact@ageuk.uk
  • Adult Social Services at your local council
  • Your GP or other NHS health providers
  • Domestic Abuse helpline 0808 2000 247 helpline@womensaid.org.uk
  • The Silver Line 0800 4 70 80 (24 hours a day)
  • Action on Elder Abuse helpline: 0808 808 8141
  • The police – you can call the local police on the 101 non-emergency number or call 999 immediately in an emergency.

If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

 There's more information on protection from abuse here

Download our guide to staying safe

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Last updated: Mar 31 2020

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