Problems with a care home

There could be a number of reasons why you might be unhappy with the care home that either you live in or your friend or relative lives in. You may be concerned about things such as cleanliness of the home, the quality of personal care, or staff behaviour. Our factsheet provides detailed information on how to make a complaint.

Factsheet 59w: How to resolve problems and make a complaint about social care in Wales

If there are any concerns about abuse and/or neglect, our factsheet on this topic may be helpful:

Factsheet 78w: Safeguarding older people in Wales from abuse and neglect